Legal documents

1 Acceptance

You must accept these Terms to use the App. By creating an account, you confirm that you have read and accept them.

2 Key terms

1. 2.1
   Business: a business that uses REACH.
2. 2.2
   Reward: an experience, service or product a Business offers you as an unconditional gift.
3. 2.3
   Event invitation: an invitation to attend a Business's event as a guest, on the same unconditional basis as a Reward.
4. 2.4
   Product Test: a private test of a Business's product, which stays the Business's property, with feedback to the Business under Annex C.
5. 2.5
   Products. A product offered by a Business is either a Reward, which you keep with nothing required in return, or a Product Test, which you test, give feedback on, and return or dispose of. The App shows which applies to each offer.
6. 2.6
   Cash Campaign: a paid collaboration in which you agree to create content for a Business under a Campaign Record and the REACH Standard Cash Campaign Agreement.
7. 2.7
   Campaign Offer: the proposal a Business sends you in the App for a Cash Campaign, stating the deliverables, platforms, dates, Campaign Fee, usage rights, any add ons and the brief.
8. 2.8
   Standard Agreement: the REACH Standard Cash Campaign Agreement, the contract between you and the Business for every Cash Campaign.
9. 2.9
   Payment Provider: Stripe Payments Europe, Limited or Stripe Technology Europe, Limited, Ireland, as applicable ("Stripe"), which processes Cash Campaign payments and payouts.
10. 2.10
    Payment Hold: the arrangement under which the Business's payment for a Cash Campaign is held by the Payment Provider until the Release Conditions are met or a refund is due.
11. 2.11
    Release Conditions: the conditions in the Standard Agreement for releasing the Campaign Fee to you: approval, publication, verification and a valid invoice, and, for a Creator run boost, the platform's ad receipt.
12. 2.12
    Offer: a Reward Offer or a Campaign Offer, as the App shows.
13. 2.13
    Reward Offer: an offer in the App through which a Business offers you a Reward or an event invitation. Reward Offers were called Reward Invitations in earlier versions.
14. 2.14
    Campaign Record: the record of a Cash Campaign that the App fills from the accepted Campaign Offer. It includes the brief and is part of the Standard Agreement.
15. 2.15
    REACH Discovery: the REACH service through which Businesses search Creators and see their profiles and statistics.
16. 2.16
    Cash record: the record of your Cash Campaigns, including Cash strikes, kept separately from Reward attendance strikes.
17. 2.17
    Match rate: the share of Campaign Offers you answered in the last 90 days, as described in 8.3.
18. 2.18
    Late badge: the badge shown on your profile for 30 days after a late draft, as described in 14.4A.

3 REACH's role

1. 3.1
   REACH connects Creators with Businesses. REACH is not a party to any Reward, Product Test or Cash Campaign. It does not supply Rewards, does not buy your content, and does not hold Cash Campaign payments, which are held by Stripe Payments Europe, Limited or Stripe Technology Europe, Limited, Ireland, as applicable ("Stripe") under the Payment Hold.
2. 3.2
   REACH is not your employer, agent or partner, and you are not REACH's employee.

4 Eligibility and identity

1. 4.1
   Age. You must be at least 18 years old. We check age at review and may ask for proof. Venues serving alcohol may check ID.
2. 4.2
   One person, one account. You may hold one REACH account. You may connect to it the social media accounts you control. If your account or Cash access is suspended, you may not open, use or control another account, directly or through a related person, without REACH's written consent. Each social media account may be connected to only one REACH account. A connected account is identified by its platform account ID, not its handle. Accounts may not be sold, transferred, lent or controlled by another person; any change of control is reported within 48 hours and Cash access for that account stops until it is verified again.
3. 4.3
   Personas are allowed. Your social media accounts may use a stage name, a brand, a character, or a faceless format, and need not show your real face or name. They must not impersonate another real person or business, or mislead the public about who is behind them. When you attend a Reward, an event invitation or a Cash Campaign in person, you show ID matching your verified name on request. You label AI generated personas and content as platform rules and the law require.
4. 4.4
   Your real identity is always required. Whatever your accounts look like, you must verify your real identity with REACH and with the Payment Provider. Impersonation of another person, or verification with someone else's identity, leads to a permanent ban.
5. 4.5
   Identity documents. REACH may ask you for an identity document, a proof of address, or proof that you control a social media account, for example to activate Cash Campaigns, to resolve a dispute, to meet a legal duty such as DAC7, or where we suspect fraud. We use the result of the check and keep only what the law or the purpose requires, as the Privacy Policy explains. Where possible, the check is done by the Payment Provider and REACH keeps only the outcome.
6. 4.6
   Accurate information. You keep your information accurate and current.
7. 4.7 Who the Creator is, and minors. The Creator is the person who controls the account and performs the content. Content may feature a minor only with the written consent of both parents or guardians, and never for restricted products.

4A Connected social media accounts

1. 4A.1
   Official connections only. To use Cash Campaigns you connect your Instagram, TikTok or YouTube accounts to REACH through the platforms' official login and APIs. We never ask for your passwords.
2. 4A.2
   What the connection is for. We use the data to verify that you control the account, to confirm your audience and performance statistics, to verify that Cash Campaign content was published and stayed live, and to report results to the Business for that Cash Campaign.
3. 4A.3
   What we do not do. We do not post on your behalf, read your private messages, or sell your data.
4. 4A.4
   Keep it connected. You keep at least one connected account, and the account used for each Cash Campaign, connected from acceptance of the Campaign Offer until 90 days after publication. You may disconnect at any time in Settings or on the platform. If you disconnect during a Cash Campaign, REACH cannot verify delivery: you then have 48 hours to reconnect or provide equivalent proof, otherwise the undelivered deliverables are treated as not delivered and the Business may terminate for them and be refunded under the Standard Agreement. If you disconnect after release and before the minimum live period ends, and do not reconnect or give proof within 48 hours of our request, the content is treated as removed on the day you disconnected.
5. 4A.5
   Platform rules. Each platform's own terms continue to apply to you. YouTube data is accessed through the YouTube API Services, under the YouTube Terms of Service. By connecting YouTube you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).

4B Your data

1. 4B.1
   REACH processes your personal data as described in the Privacy Policy. This includes, depending on the features you use:

   • your identity and contact details;
   • your location: your city for matching, and your precise location only if you allow it for a feature that needs it, such as nearby Offers;
   • your business data: legal name, tax and VAT numbers, registered address, business activity code and bank details, collected mostly by the Payment Provider;
   • your connected account data and your rate card.
2. 4B.2
   Some features cannot work without some of this data. The App tells you which data a feature needs before you activate it.

4C Your rate card and pricing

1. 4C.1
   To use Cash Campaigns you publish a rate card: your price for each type of content, and your delivery time.
2. 4C.2
   Your pricing is yours. You have the right to keep your rate card private and to refuse that any Business sees it, in REACH Discovery, on your profile or anywhere else in the App. If you keep it private, Businesses see neither your rates nor a price range based on them; they may see only the general REACH market range for creators like you, and may ask you for your rates or send their own offer, which you are free to decline. You can change this choice at any time in Settings. Your prices count, without your name, toward the market ranges REACH shows. REACH never shows your individual prices to other Creators.
3. 4C.3
   You confirm that your prices and statistics are genuine. Inflating statistics, buying followers or engagement, or misrepresenting your audience is a serious breach. Businesses using REACH Discovery see your profile and statistics, and your pricing only if you chose to show it, and may contact you about collaborations only through REACH. Discovery shows the figures you declare and public analytics. Data from platform APIs is shown only to the Business of your Cash Campaign. It is never used to rank you; it is used only to verify your declared figures and your delivery.
4. 4C.4 Checks on your statistics. REACH may check your statistics against platform data and third party tools, may ask for a screen recording of your native analytics, and may pause Cash Offers while a check is open. Buying, exchanging or automating engagement, or using engagement groups, is fake statistics.

4D Agents, managers and agencies

1. 4D.1
   Delegated access. Someone else, such as a manager or assistant, may operate your account only after you name them in the App, choose what they may do, and confirm. You can remove them at any time. Nobody may use your account without this prior consent.
2. 4D.2
   You stay responsible. Everything your delegate does on your account counts as done by you. Delegates must be at least 18, verified, and not banned from REACH. They may not change payout details. They may accept a Campaign Offer only if you grant that right in the App.
3. 4D.3
   Payouts go to you. Cash Campaign payouts go only to the Payment Provider account held in your name, or in the name of your agency where 4D.4 applies.
4. 4D.4
   Agency representation. If you do not hold your own business registration with a VAT number, an agency may contract Cash Campaigns for you. The agency then accepts the Campaign Offer, invoices the Business, and receives the payout. Before the first Cash Campaign, you, the agency and REACH sign the Agency Representation and Payout Authorisation. The agency is then the contracting party under the Standard Agreement, and you perform it and are jointly liable with the agency for content, statistics, disclosure and the minimum live period. Strikes are recorded on your record. You remain bound by these Terms for your own conduct and content.

5 Access levels and access process

1. 5.1
   Access levels. The App has four access levels: registered, verified, onboarded and reviewed.
2. 5.2
   Registering. You register with email, Google or Apple. Email registration requires verification; Google or Apple registration counts as verified.
3. 5.3
   Onboarding. Verified users complete onboarding with display name, age, gender (optional) and profile picture, and may then apply for review.
4. 5.4
   Review. Accepted users gain full access. Users who are not accepted remain "Review Pending".
5. 5.5
   How we match. We match Creators to Businesses on profile fit: interests, audience, location, engagement and follower range. Whether you posted about past Rewards is never a factor.

5A How our systems work

We automatically monitor delivery dates, publication, live status and Offer responses. Automated systems rank Cash Campaign Offers using rate card fit, audience fit, match rate and delivery reliability, in that order of weight. Audience fit uses your declared figures and public analytics; delivery reliability uses REACH's own delivery records, never platform statistics. Whether you posted about a Reward is never a factor. A person takes every decision to suspend, restrict, refuse or reduce payment, and gives you written reasons. You may ask for an explanation and a human review at support@reach-app.co.

6 Your independence

1. 6.1
   You are free to:

   • accept or decline any Reward, event invitation or Cash Campaign;
   • work with any other brand, agency or platform, including competitors of REACH;
   • decide when you work within the dates offered;
   • decide how you create any content;
   • use assistants, such as photographers or editors.
2. 6.2
   REACH does not require exclusivity and does not set a minimum number of Rewards or Cash Campaigns.
3. 6.3 Your freedoms. REACH confirms that you are free to: have someone else help with or produce your content; refuse any Offer or Campaign Offer without giving reasons and without penalty; work for any other business or platform, including REACH's competitors, subject only to the exclusivity you accept in a specific Cash Campaign and to Section 18; and choose your own working hours within the dates you accept.

7 Rewards and event invitations

1. 7.1
   A Reward is an unconditional gift. You have no obligation to post, tag, review, mention or create any content about it, now or later.
2. 7.2
   Your only commitment is to attend when you confirm a booking, or to cancel in time under Section 13. This commitment is owed to REACH to keep places available for other Creators. It is not a service to the Business.
3. 7.3
   Posting never counts. Whether you post or not has no effect on your future Rewards, your matching, your ranking or your account.
4. 7.4
   Businesses may not ask you for content about a Reward. If one does, please report it to support@reach-app.co.
5. 7.5
   The same rules apply when you attend a Business's event as a guest.

7A Product Tests

1. 7A.1
   What happens. In a Product Test, a Business lends you a product (the "Tester Product") so that you can try it and give private feedback. The Tester Product remains the Business's property. It is not a gift and not a payment. A Business may instead offer a product as a Reward, which you keep; the App shows which applies.
2. 7A.2
   Your commitments. When you accept a Product Test, you:

   1. a.
      use the Tester Product only for testing, following its instructions and warnings;
   2. b.
      submit your feedback through the App's feedback form within the stated period;
   3. c.
      do not publish content about the Tester Product, because Product Tests are private;
   4. d.
      at the end of the period, either return the Tester Product with the prepaid return provided, or dispose of what remains and confirm this in the App, as the Product Test states;
   5. e.
      do not sell, give away or keep using the Tester Product after the test.
3. 7A.3
   Your safety. Stop using a Tester Product immediately if you have any reaction, and report it through the App's safety report. You are never asked for health data in the feedback form.
4. 7A.4
   Costs. Product Tests cost you nothing. The Business pays shipping and returns.
5. 7A.5
   Consequences. Missing feedback affects only your eligibility for future Product Tests. It never affects Rewards. Failing to return or dispose of a Tester Product as agreed is a breach under Section 14.

8 Cash Campaigns

1. 8.1
   Optional. Cash Campaigns are always optional. You take on obligations only by accepting a specific Campaign Offer.
2. 8.2
   Eligibility. You must hold a business registration with a VAT number and be able to issue tax invoices, or be represented by an agency under 4D.4. You must complete the Payment Provider's onboarding.
3. 8.3
   Answering Offers. You have 48 hours to accept, counter or decline a Campaign Offer. Declining has no consequence; the App asks for a reason, which is optional. If you do not answer, the Offer expires and this counts toward your match rate in Cash matching only. Your match rate is the share of Campaign Offers you answered in the last 90 days. It affects only how often you receive Cash Offers.
4. 8.4
   The Standard Agreement. Every Cash Campaign is a direct agreement between you and the Business on the REACH Standard Cash Campaign Agreement. You accept it with your typed full name in the App, confirmed by a one time code. The Business signs and pays within 48 hours of your acceptance. If it does not, REACH contacts the Business and the Campaign Offer stays open, but you may withdraw your acceptance at any time after the 48 hours, at no cost and with no effect on your match rate. REACH closes the Campaign Offer if payment is not completed within 14 days of your acceptance.
5. 8.5
   Follow the process. You are responsible for following each step of the Cash Campaign in the App: delivering on time, publishing as approved, keeping the content live for the minimum period, disclosing it as advertising, and uploading a valid invoice. Payment depends on it. You owe this performance to the Business. REACH acts as platform operator and may apply only the measures in Sections 8B and 14.
6. 8.6
   Payment. The Business's payment is held by Stripe until the Release Conditions are met. You are paid only after the content is approved, published and verified, and you have uploaded a valid invoice addressed to the Business.
7. 8.7
   REACH's fee. REACH charges you 5% of the Campaign Fee, plus VAT, with no minimum, deducted from your payout. REACH invoices this fee to you.
8. 8.8
   Payout speed. Standard payout is free and reaches your bank within 3 business days after REACH accepts your invoice. Instant payout costs 1.5% of the payout and usually arrives within 24 hours, where your bank or card supports it.
9. 8.9 Valid invoice. Your invoice must be a valid invoice under the Standard Agreement. A valid invoice is a tax invoice issued by you, or by your agency under 4D.4, under the same name and VAT number as your verified Payment Provider account, addressed to the Business, for advertising services, for the Campaign Fee plus any VAT lawfully charged, and transmitted to myDATA with its MARK where Greek law requires. REACH accepts or rejects each invoice within 2 business days and lists every defect at once; you correct it within 5 business days. Cancelling or amending a released invoice other than by a credit note in the App, or using a forged invoice, is fraud.
10. 8.10 Instant payout. Instant payout is offered at REACH's discretion. REACH may withhold it for your first Cash Campaigns, for new accounts or while a risk check is open; standard payout then applies at no cost.
11. 8.11 Related parties. You and the Business confirm that you are not the same person and are not related: you and the Business share no owners, directors, employees, relatives or household, and are not in the same group. Any such relationship is declared in the App before acceptance. REACH may refuse, hold or cancel with a full refund any Cash Campaign between related parties, and may report it to the competent authorities.
12. 8.12 Sanctions, fraud and money laundering. You confirm that neither you nor your owners, directors or controllers are subject to EU, UN, UK or US sanctions. REACH may run identity, sanctions and fraud checks, and may delay or refuse a payment instruction where the law or a reasonable suspicion of fraud requires it, without liability for the delay. Where a Cash Campaign shows specific risk signals, REACH may hold its release for up to 30 days after payment while it checks.
13. 8.13 REACH staff. REACH staff and their relatives may not act as a Business, Creator, agency or Payer without REACH's written approval, and never handle their own Cash Campaigns.
14. 8.14 Timeline caps and long stop. If no valid invoice is uploaded within 75 days of payment, the Business is refunded and you may still invoice within 12 months; the Business then pays through the App. Once the Business has paid, the dates are locked and move only for late products or force majeure, unless both parties agree otherwise in the App. In detail: the Posting Window ends no later than 45 days after payment. A date later than 60 days after payment needs both parties' consent in the App. No extension, dispute or court proceeding moves the long stop. At day 75 after payment, REACH issues a Review Decision under the Standard Agreement on the evidence available and applies these rules: delivered and invoiced, released; delivered but not invoiced, refunded to the Business, and you may still invoice within 12 months, after which the Business pays the Campaign Fee and REACH's fees again through the App within 7 days; partly delivered, clause 10 of the Standard Agreement applies; not delivered through your fault, refunded; not delivered through the Business's fault, settled as a cancellation by the Business after work started. Until the Business pays such a later invoice, it stops using the content on its own channels.

8A Stripe and payouts

1. 8A.1
   Stripe terms. Payment processing services for Creators on REACH are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Creator on REACH, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of REACH enabling payment processing services through Stripe, you agree to provide REACH accurate and complete information about you and your business, and you authorise REACH to share it and transaction information related to your use of the payment processing services provided by Stripe. Stripe's Privacy Policy applies to Stripe's processing.
2. 8A.2
   REACH manages your Stripe account. You consent to REACH creating and managing a Stripe connected account for you, and, on your behalf, to: collect your onboarding information; set and change your payout schedule; trigger standard or instant payouts at your request; deduct REACH's fees; pause payouts where the Standard Agreement, these Terms, the law or Stripe require it; and show you your balances, payouts and documents inside the App.
3. 8A.3
   Duration. This consent lasts while your account is enabled for Cash Campaigns, and afterwards until all your Cash Campaigns are settled and any amount owed under 8B is paid. You may then close your Stripe account in Settings. Stripe keeps its own records as its terms and the law require.
4. 8A.4
   What REACH cannot do. REACH cannot move your money to anyone other than you, except to collect its own fees and its own claims under 8B, and to pass a repayment for fraud or fake statistics to the party who suffered the loss.

8B Deductions and repayments

1. 8B.1
   Non delivery. If you do not deliver an accepted Cash Campaign, it cannot move to the next phase, you are not paid or compensated for it, the Business is refunded in full, and a strike is recorded on your Cash record. No fee is charged. Force majeure, as defined in the Standard Agreement, leads to no strike.
2. 8B.2
   When you must repay a payout. You repay an amount already paid to you only if: the Business's card payment is reversed by its bank and REACH cannot recover it from the Business; it was paid to you by error; or it was obtained by fraud or fake statistics. A reversed card payment and a payment by error are REACH's own claims. Repayments for fraud or fake statistics go to the party who suffered the loss. Separately, if you delete, archive or hide content before the minimum live period, or change it after verification in its caption, disclosure, tags, links or codes without the Business's consent, you repay the Business directly, through the App and within 14 days, the part of the Campaign Fee stated in the Standard Agreement, against a credit note you issue. If you do not, REACH may suspend your Cash access, and the Business keeps its claim in court. After release, you or the Business may ask for a Review Decision on a repayment under clauses 11, 14 or 15 of the Standard Agreement until 30 days after the minimum live period ends.
3. 8B.3
   How repayment works. REACH may deduct the amount from your future payouts, ask Stripe to reverse the transfer where Stripe allows it, or, if neither is possible within 30 days, ask you to pay it. You consent to REACH debiting your Stripe account for these amounts only, after notifying you with the reason and amount at least 5 business days beforehand.
4. 8B.4
   Your liability. You remain responsible for your content, your disclosure, your taxes and your compliance with the Standard Agreement. If you breach them, you compensate the Business or REACH for the loss this directly causes, as the law provides.

9 Advertising disclosure

1. 9.1
   When disclosure is required. If you publish content about a Reward, an event invitation or a Cash Campaign, it is advertising under Greek and EU rules, even though posting a Reward was your free choice.
2. 9.2
   How you disclose. You must:

   1. a.
      place #διαφήμιση (or #ad for content in English) at the start of the caption or on the first frame;
   2. b.
      say it at the start of any video;
   3. c.
      switch on the platform's paid partnership label where available.
3. 9.3
   Brand names are not enough. Tagging the Business alone is not a disclosure.
4. 9.4
   Consequences. REACH may ask you to correct content that is not disclosed. You are responsible for any fine or claim that results from a missing disclosure.

10 Your tax responsibilities

1. 10.1
   Rewards. A Reward is given to you as a gift, not as payment for a service. However:

   • if you run a business activity as a creator, or collaborate with brands regularly, tax authorities may treat Rewards connected with that activity as income;
   • gifts may be subject to gift tax rules;
   • please check your position with your accountant.
2. 10.2
   Cash Campaigns. Campaign Fees are business income. You are solely responsible for:

   • your business registration;
   • issuing a valid invoice to the Business;
   • charging VAT where you are required to, or stating your exemption;
   • declaring the income;
   • paying social security contributions.
3. 10.3
   What REACH does not do. REACH does not give tax advice, does not withhold tax for you, and is not responsible for your tax obligations.
4. 10.4
   Your own failures. You bear any tax, penalty or interest resulting from your own failure to comply. If that failure is culpable, you compensate REACH for the loss it directly causes, as the law provides.

11 Information we may report to tax authorities

1. 11.1
   DAC7. REACH may be required by law to collect information about Creators and report it to AADE. The relevant law is Council Directive 2011/16/EU as amended by Directive (EU) 2021/514 ("DAC7"), as applied in Greece by Law 4170/2013 as amended by Law 5047/2023.
2. 11.2
   What may be reported. This information may include:

   • your name, address and date of birth;
   • your tax identification number and the country that issued it;
   • your VAT number;
   • your financial account identifier, the consideration and fees per quarter, and the number of activities;
   • any consideration the law requires REACH to report.

   AADE may share this information with other EU tax authorities.

3. 11.3
   Your copy. Where we report, you receive a copy by the legal deadline.
4. 11.4
   If you do not provide the information. If you do not provide required information after two reminders, and not earlier than 60 days after our first request, REACH will close your account and prevent re registration where the law requires it.
5. 11.5
   Privacy. More details are in the Privacy Policy.

12 Content and intellectual property

1. 12.1
   You own your content.
2. 12.2
   Rewards. A Business receives no licence to content you publish about a Reward. It may share your post only with your permission for that post.
3. 12.3
   Cash Campaigns. The Business receives the usage rights stated in the Campaign Record and the REACH Standard Cash Campaign Agreement.
4. 12.4
   REACH's use of your profile and content. REACH may display your profile in the App. REACH shows your published content in its own marketing only with your permission.
5. 12.5
   REACH's intellectual property. The App, website, software and REACH brand are owned by REACH TECHNOLOGIES INCORPORATED and licensed to REACH.

13 Booking, cancellation and attendance

1. 13.1
   Reward Offer timeline. Reward Offers may be created up to 364 days in advance and may become visible only a few days before the date.
2. 13.2
   Confirmation and cancellation. The Business confirms bookings 24 hours before the date. You may cancel up to 6 hours before.
3. 13.3
   Extenuating circumstances. If an event beyond your control prevents you from attending, you may cancel without consequences with proper documentation.
4. 13.4
   Attendance. By confirming, you commit to attend as scheduled. Behave respectfully and follow the rules of the premises.

14 Strikes, suspension and review

1. 14.1
   Strikes are about attendance only. Missing a confirmed booking without a valid reason gives a strike. Two strikes within 6 months lead to a 30 day freeze; three strikes within 12 months may lead to a permanent ban. Not posting about a Reward never leads to a strike or any other consequence.
2. 14.2
   Other grounds. Serious breaches may also lead to suspension or a ban, including:

   • impersonation, which leads to an immediate permanent ban of the account holder and of anyone who knowingly took part;
   • harassment;
   • illegal activity;
   • prostitution, which is strictly prohibited;
   • repeated failure to disclose advertising in content you choose to publish;
   • failure to deliver an accepted Cash Campaign;
   • failure to return or dispose of a Tester Product as agreed.
3. 14.3
   Reasons. REACH tells you in writing the facts it relied on, the ground in these Terms or the law, whether automated means were used, and how to seek redress.
4. 14.4
   Review. You may ask for a review within six months at support@reach-app.co. A person, not an automated system, reviews it.
5. 14.4A Cash strikes and Late badge. Cash strikes are recorded separately and affect only Cash matching. Two Cash strikes within 12 months suspend Cash access for 60 days. A late draft shows a Late badge on your profile for 30 days.
6. 14.5 Suspension of Cash access. REACH may suspend your access to Cash Campaigns immediately and without prior notice if you: fail identity or Payment Provider checks; provide false identity, tax or statistics; do not deliver an accepted Cash Campaign; delete content early; fail to disclose advertising; disconnect accounts to avoid verification; or where the law, an authority or Stripe requires it. At the moment it suspends you, REACH tells you the facts it relied on, the ground in these Terms or the law, whether automated means were used, and how to seek redress. You may appeal within six months of the notice, and a person reviews it. You may also use out of court dispute settlement where available, or the courts.
7. 14.6 What is never lost. Content already approved, published and verified is still paid once you upload a valid invoice, unless 8B applies.
8. 14.7 Effect on the rest of your account. Your Cash reliability affects only your Cash matching and, under 14.4A, your Cash access. Only fraud, fake statistics, impersonation, or an amount owed to REACH and still unpaid 30 days after notice may put your whole account on hold, so that you cannot accept new Cash Campaigns or Offers, as a trust and safety measure. Whether you post about a Reward never affects anything.

15 Conduct

1. 15.1
   Respectful behaviour. Interact respectfully and follow the community standards in the App.
2. 15.2
   Prohibited conduct. Offering non existent invitations, impersonation, harassment, explicit content and illegal activity are prohibited.
3. 15.3
   Sharing contact details. You may share personal contact details only to arrange an in person visit.
4. 15.4
   Profile use for your protection. REACH may show your profile picture and name to the Business for identification at the premises.
5. 15.5
   Reporting illegal content. Anyone may report content on REACH that they consider illegal, by writing to support@reach-app.co or through the report function in the App. REACH processes reports diligently and informs the reporter of its decision.

16 Liability

1. 16.1
   Rewards, events and premises. REACH is not responsible for Rewards, events, what happens at a Business's premises, or the conduct of Businesses. The Business is responsible for its Reward and its premises. This does not limit REACH's liability for its own services under 16.2 and 16.3.
2. 16.2
   REACH's own services. REACH is liable for its own services as provided by law. It is not liable for indirect losses that were not foreseeable.
3. 16.3
   What is not limited. Nothing limits liability for intent, gross negligence, death or personal injury, or any consumer right that cannot be limited by law.

17 Indemnity

If you culpably breach these Terms or the law, including the rules on disclosure, tax and intellectual property, you compensate REACH for the loss this directly causes, as the law provides.

18 Non circumvention

1. 18.1 You may not use a Campaign Record you found through REACH to agree the same Cash Campaign with that Business outside REACH in order to avoid the App. This does not limit your freedom to work with any Business directly on other matters.
2. 18.2 Non circumvention for Cash Campaigns. For 12 months after a Business first sends you a Campaign Offer or contacts you through REACH Discovery, you do not agree paid collaborations with that Business outside REACH in order to avoid the App, unless you worked with it before that contact.

19 Changes to these Terms

1. 19.1
   Notice. REACH may change these Terms for a valid reason, with at least 15 days' notice by email and in the App. Valid reasons are changes in the law, security, new features or our fees.
2. 19.2
   If you disagree. You may close your account before the change takes effect. If you reject a change, current Cash Campaigns finish on the old Terms and you may then close your account.
3. 19.3
   No retroactive effect. Changes do not apply to bookings or Cash Campaigns already confirmed.

20 Closing your account

1. 20.1
   Closing by you. You may close your account at any time in Settings, after completing any accepted Cash Campaign.
2. 20.2
   Termination by REACH. REACH may terminate your account under Section 14, or with 30 days' notice for other valid reasons.
3. 20.3
   What survives. Sections 4C, 4D, 7A (for accepted Product Tests), 8 (for accepted Cash Campaigns), 8A, 8B, 10, 11, 12, 16, 17, 18 and 21, Annexes A and C, and the REACH Standard Cash Campaign Agreement continue to apply after closure.

21 Governing law

1. 21.1
   These Terms are governed by the laws of the Hellenic Republic, and the courts of Athens have jurisdiction.
2. 21.2
   If you act as a consumer:

   • you keep the mandatory protections of the law of your place of residence;
   • you may also bring proceedings before the courts of your place of residence;
   • proceedings against you may be brought only in the courts of your place of residence.
3. 21.3 Language. These Terms are provided in Greek and English. If they differ, the Greek text prevails.

22 Contact

support@reach-app.co. This is also REACH's single point of contact under Articles 11 and 12 of the Digital Services Act, in Greek or English.

Annex A: Reward Terms. Annex C: Product Testing Terms. The REACH Standard Cash Campaign Agreement: Cash Campaign Terms. You agree to use these standard terms in your dealings with Businesses. They create rights and obligations only between you and the Business.

1 Who we are

REACH TECHNOLOGIES OPERATIONS EUROPE Single Member P.C. ("REACH"), GEMI no. 187449403000, VAT no. EL803015684, 75 Thessalonikis Street, Moschato, Attica, Greece, is the controller of the personal data described here. Contact: privacy@reach-app.co, +30 210 220 9734. REACH is part of a group whose parent is REACH TECHNOLOGIES INCORPORATED, USA, which receives only aggregated reports.

2 Whose data this covers

• Creators using the "REACH: Creators' World" app, including their delegates and agencies.
• Business representatives using the "REACH Business" app and web portal.
• Payers paying on behalf of a Business, and their representatives.
• Website visitors to www.reach-app.co.
• Business contacts we approach about REACH's services.

2A Where we get data

From you; from Stripe (verification and payment data); from Instagram, TikTok and YouTube (connected account data); from CreatorDB (public creator analytics); from Apollo.io (business contact data); from Businesses, agencies and Payers you work with.

REACH Discovery shows only Creators registered on REACH until further notice.

4 Connected Instagram, TikTok and YouTube accounts

1. 4.1
   You connect accounts through each platform's official login. We never see your password and never post on your behalf.
2. 4.2
   We use the data only to verify account control, audience statistics and delivery of Cash Campaigns, and to report results to the Business of that Cash Campaign.
3. 4.3
   YouTube. REACH uses YouTube API Services. By connecting YouTube you agree to the YouTube Terms of Service. Google's processing is described in the Google Privacy Policy. You can revoke REACH's access at any time through the Google security settings page. If you disconnect YouTube in REACH or ask us, we delete YouTube API data within 7 days; if you revoke access through Google, within 30 days. We keep only our own record that a video was verified, not YouTube API data.
4. 4.4
   Meta and TikTok. Their own privacy policies apply to their processing. You can disconnect in REACH's Settings or in the platform's settings, and you can ask us to delete the data at privacy@reach-app.co.

5 Payments and Stripe

1. 5.1
   Cash Campaign payments and payouts are processed by Stripe Payments Europe, Limited or Stripe Technology Europe, Limited, Ireland, as applicable, acting as an independent controller for its own legal duties and as our processor for payment processing. Stripe collects identity, business and bank data during onboarding and processes it as an independent controller for its own legal duties, such as identity checks, sanctions screening and fraud prevention, under the Stripe Privacy Policy.
2. 5.2
   REACH receives from Stripe the verification status, your business details, and transaction and payout data, and sends Stripe your account and transaction data, so that it can run the Payment Hold and payouts.

6 Identity documents

We ask for an identity document only when a less intrusive check is not enough: for example to activate Cash Campaigns, in a fraud investigation, or to meet DAC7. Where possible, the check is done by Stripe and we keep only the result. We mask document fields we do not need, and delete images within 30 days of the check.

7 Automated processing and your right to a human

1. 7.1
   REACH uses automated systems to match Creators with Offers and Cash Campaigns. The main factors are interests, audience, location, engagement and follower range, and, for Cash Campaigns only, rate card fit, match rate and delivery reliability. Audience, engagement and follower figures come from your profile, the figures you declare and public analytics. Data received through platform APIs, including the YouTube API, is never used to rank you; it is used only to verify your declared figures and your delivery, and is shown only to the Business of your Cash Campaign. Whether you posted about a Reward is never a factor.
2. 7.2
   No decision to suspend an account, to apply a strike, to restrict Cash access, or to release or refund a payment is taken by automated means alone. A person reviews each one.
3. 7.3
   You may ask for an explanation of the factors that affected you, express your view, and contest the decision at support@reach-app.co.

9 Transfers outside the EU

Core personal data is stored in the EU. Where a recipient is outside the EU, the transfer relies on the EU US Data Privacy Framework where the recipient is certified, or on the European Commission's Standard Contractual Clauses, as the table above shows. You can ask us for a copy of the safeguards.

10 Messages we send

1. 10.1
   Service messages about your account, Offers, Cash Campaigns, payments and documents are part of the service and cannot be switched off while you use it.
2. 10.2
   Marketing messages are sent only with your consent or, for business customers, about similar REACH services, and every message has an unsubscribe link.
3. 10.3
   We email business contacts only at generic company addresses or with consent. We call only numbers not registered on the opt out register under article 11 of Law 3471/2006. Every message lets you object.

11 Analytics and device storage

The Meta pixel and non essential app and website analytics run only after you consent. You can change your choice in Settings or in the cookie banner at any time. For pixel data we and Meta Platforms Ireland Ltd. are joint controllers; Meta handles your rights for its own processing.

12 Your rights

You can ask for access, correction, deletion, restriction, portability and a copy of your data, object to processing based on legitimate interest or to direct marketing, and withdraw consent at any time, at privacy@reach-app.co. We answer within one month. Some data must be kept for legal reasons even if you ask us to delete it, and we tell you which. You can also complain to the Hellenic Data Protection Authority, 1 to 3 Kifisias Avenue, 115 23 Athens, www.dpa.gr.

• Legitimate interests. Where we rely on legitimate interest, our interests are fraud prevention, security, pricing ranges without names, and business to business sales.
• Profiling. You may object at any time to the profiling we use to match Creators with Offers and Cash Campaigns.
• Required data. Data marked required in the App is needed to create your account or use a feature.
• Data Protection Officer. We have not appointed a Data Protection Officer; contact privacy@reach-app.co.
• Breaches. If a personal data breach is likely to result in a high risk to you, we tell you without undue delay.

13 Security

We use encryption in transit and at rest, access limited to staff who need it, logged access to identity and payment data, and reviews of our processors.

14 Age

REACH is for people aged 18 and over. We check age at review and may ask for proof. We delete accounts we learn belong to someone younger.

15 Changes

We tell you about material changes by email and in the App at least 15 days before they apply.